Pharmacy
A pharmacy site where trust appeared too late
Patients reached the page but had to search for opening hours, location proof, and order/contact options.
The audit focused the first screen around trust proof, delivery area, phone action, and local search clarity.
- Move license/location proof near the top
- Make phone and order CTA visible on mobile
- Compress the hero image before paid traffic
“The report made the patient trust gap obvious without turning it into a full redesign debate.”